People will contact your customer service to ask
questions about your business or products. Did
you know you can increase your orders by training
your customer service to actually sell products?


You should include your signature file with all the
questions you answer by e-mail. Your signature
file should be no longer than 5 lines, 65 characters
per line. Include your contact information, business
name and an attention getting headline.


Tell people about the new products and services
that you offer after you're done answering their
question(s) by phone. If they have already bought
products from you in the past, offer them add-on
or backend products.


If you're using FAQ "Frequently Asked Questions",
include your banner ad on top of your FAQ site.
You could also include a subscription form for your
free e-zine on the site as well.


When you answer peoples questions by snail mail,
include an insert advertisement for the products or
services your business offers. Include your web
site address, e-mail address, logo, slogan and other
information on all marketing material you send.




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